- The new Conversations workspace is now the default at
/conversations— the rebuilt, multi-channel inbox is what everyone sees by default. - v2 styling in the in-app side panels — conversation side panels (e.g. opened from Appointments) now match the new design, with avatar and context-panel fixes.
- The Sent sort now respects the selected date range and loads quickly.
- Bulk-action feedback, channel-filter fixes, composer polish, and a fix for saving saved replies.
- Flagged-leads triage deck — a focused, keyboard-driven stack for clearing leads that need attention, with “Send & Mark Handled” in one step.
- Tapback reactions — react to any message iMessage-style, with a hover label showing who reacted.
/shortcuts everywhere — type/in the SMS, email, live chat, or Facebook composer to drop in a saved reply via a keyboard-navigable slash menu.- Appointments agenda view — multi-select, bulk actions, and richer rows showing lead status and assigned agent.
- Fixes: direct conversation links now open the right thread, saved-reply edits save reliably, and a theme bug that rendered menus/popovers black for some users.
- Conversations v2 polish — consistent status pills, channel icons, and avatars, plus channel-filter, composer, and inbox refinements.
- HTML email templates in saved replies, so email replies look polished every time.
- Pasting a URL no longer breaks formatting in the composer (Edge).
- Conversations v2 workspace available as an admin-gated preview — redesigned skeletons and call/email inbox fixes.
- Transactional emails switched to a clean, light-only design for consistent rendering across email clients.
- Live-chat/SMS widget fixes.
- Global command palette — press ⌘K anywhere to jump to leads, conversations, and vehicles, with results scoped to what you’re allowed to see.
- Design polish: sizing, phone-number formatting, clearer labels, and loading states.
- App-wide redesign rolled out across Blasts, Appointments, Reports, Integrations, Funnels, Labels, and Clients.
- Faster reporting — the user-stats report now runs roughly 6–9× faster.
- Call Log — a compact, redesigned audio player and a cleaner Call Log with consistent toolbar and date filtering.
- Transactional email redesign (round 2) and email-preview fixes.
- “View as user” (impersonation) — admins can see the app exactly as another user does, with a clear banner while impersonating.
- Fully sortable client columns.
- Redesigned password-reset, welcome, and lead-escalation emails.
- Conversation thread polish, a new Reports landing page, and a redesign of the client-edit screens.
- Executive Reporting — a new high-level reporting view for leadership.
- Lead-source drill-down for digging into where leads come from.
- Added a Purchase Date field to the vehicle Trade-In section.
- Live-chat/SMS widget compatibility fixes (Dealer Inspire).
- Status, tenure & lifetime value now surface right in the clients table, with filtering and sorting.
- In-flight feedback on scheduled-message actions (Send now / Reschedule / Delete).
- Dashboard and UI polish: leaderboard, reminders, widget tab, and filters.
- Reliability and configuration fixes for the live-chat/SMS widget.
- App-wide UI/UX redesign introducing a consistent design language across the app.
- Polished login experience and a restyled global toast/notification system.
- Live-chat/SMS widget updates.