# Dealer Funnel > Documentation for Dealer Funnel — the multi-channel CRM and customer engagement platform for automotive dealerships. ## Docs - [Configure Your Dealer Funnel Account and Dealership Settings](https://docs.dealerfunnel.com/account-setup.md): Configure your dealership profile, business hours, phone numbers, and team access before you start working leads in Dealer Funnel. - [Appointment Management for Your Dealership Sales Team](https://docs.dealerfunnel.com/appointments/overview.md): Dealer Funnel tracks every sales appointment from scheduling through outcome, with automated reminders and follow-up to maximize show rates. - [Automate Appointment Reminders and No-Show Follow-Ups](https://docs.dealerfunnel.com/appointments/reminders.md): Configure automatic SMS and email confirmations, pre-appointment reminders, and no-show follow-up messages to improve your dealership's show rate. - [Schedule, Edit, and Track Appointments in Dealer Funnel](https://docs.dealerfunnel.com/appointments/scheduling.md): Learn how to set, edit, and manage lead appointments from the conversation view or the Appointments page, and share a booking link with leads. - [Use Carly AI to Draft and Automate Your Lead Responses](https://docs.dealerfunnel.com/automation/ai-assistant.md): Carly is Dealer Funnel's built-in AI assistant that suggests replies, handles initial outreach, and qualifies leads so your agents focus on ready buyers. - [Send Targeted SMS Blast Campaigns to Your Lead List](https://docs.dealerfunnel.com/automation/blasts.md): Blasts let you send a bulk SMS message to a targeted segment of your leads — perfect for promotions, events, and inventory announcements. - [Automate Lead Follow-Up with Dealer Funnel Funnels](https://docs.dealerfunnel.com/automation/funnels.md): Funnels send automated SMS sequences to leads at set intervals, keeping prospects engaged without manual effort from your sales team. - [Set Up AI Voice Agents to Handle Inbound Dealer Calls](https://docs.dealerfunnel.com/automation/voice-agents.md): Dealer Funnel AI voice agents answer inbound calls, qualify leads with natural conversation, and can book appointments — even after hours. - [Changelog](https://docs.dealerfunnel.com/changelog.md): New features, improvements, and fixes in DealerFunnel - [Configure Your Dealership Profile and Business Hours](https://docs.dealerfunnel.com/configuration/dealership-profile.md): Set your dealership's name, address, timezone, business hours, and branding in Dealer Funnel to personalize automated messages and control send windows. - [Connect Dealer Funnel to Your CRM, DMS, and Other Tools](https://docs.dealerfunnel.com/configuration/integrations.md): Dealer Funnel integrates with leading automotive CRMs, DMS platforms, and communication tools to keep your lead data in sync across systems. - [Automate Google Review Requests with Dealer Funnel](https://docs.dealerfunnel.com/configuration/reviews.md): Connect your Google Business Profile to Dealer Funnel and automatically send SMS review requests to customers after a sale or service appointment. - [Add the Dealer Funnel SMS Widget to Your Dealership Website](https://docs.dealerfunnel.com/configuration/sms-widget.md): The SMS widget embeds a text-us button on your website that routes visitors into your Dealer Funnel inbox — capture leads without a form. - [Manage Users, Roles, and Permissions in Dealer Funnel](https://docs.dealerfunnel.com/configuration/users-roles.md): Create, edit, and deactivate user accounts in Dealer Funnel. Assign roles and control which features each team member can access and see. - [Call Log: View Recordings and Track Every Voice Call](https://docs.dealerfunnel.com/conversations/call-log.md): The Dealer Funnel call log tracks every inbound and outbound call, with recordings, duration, and agent attribution for coaching and compliance. - [Inbox: Filter, Search, Sort, and Assign Conversations](https://docs.dealerfunnel.com/conversations/inbox.md): Learn how to filter, sort, search, and assign conversations in Dealer Funnel's unified inbox to keep your team focused on the right leads. - [Messaging: Send SMS, Email, and Facebook to Your Leads](https://docs.dealerfunnel.com/conversations/messaging.md): Send and receive SMS, email, and Facebook Messenger messages from the Dealer Funnel conversation view, with scheduling and AI-assisted drafts. - [Dealer Funnel Conversations: Your Unified Lead Inbox](https://docs.dealerfunnel.com/conversations/overview.md): The Conversations inbox unifies SMS, email, voice, Facebook, and live chat into one view so your team can work every lead without switching tools. - [Dealer Funnel: Multi-Channel CRM for Automotive Dealerships](https://docs.dealerfunnel.com/introduction.md): Dealer Funnel centralizes every lead channel into one team inbox, with AI automation, funnels, blasts, and appointment tools built for dealerships. - [Bulk Import Leads into Dealer Funnel via CSV Upload](https://docs.dealerfunnel.com/leads/importing.md): Upload a CSV file to bulk-import leads into Dealer Funnel. Learn how to format your file, map columns, and resolve any import errors. - [Organize Your Pipeline with Lead Labels and Filters](https://docs.dealerfunnel.com/leads/labels-filters.md): Use color-coded labels to tag leads by segment and create saved filters to build focused, personal or team-level working queues in Dealer Funnel. - [Lead Sources: Track Which Channels Drive Your Sales](https://docs.dealerfunnel.com/leads/lead-sources.md): Lead sources in Dealer Funnel identify where each buyer came from — website, Facebook, Cars.com, or DMS — so you can measure ROI and invest smarter. - [Lead Records: Structure, Statuses, and Lifecycle Guide](https://docs.dealerfunnel.com/leads/overview.md): Learn how lead records are structured in Dealer Funnel — what data they hold, how statuses work, and how leads move through your sales process. - [Dealer Funnel Quickstart: Be Up and Running in 15 Minutes](https://docs.dealerfunnel.com/quickstart.md): Log in, complete your dealership profile, invite your team, add your first lead, and send your first message — all in under 15 minutes. - [Lead Sources Report: Measure ROI by Acquisition Channel](https://docs.dealerfunnel.com/reports/lead-sources.md): The Lead Sources report shows how many leads each source generated, how often they respond, and how many converted to appointments or sales. - [Reports Overview: Track Performance in Dealer Funnel](https://docs.dealerfunnel.com/reports/overview.md): Dealer Funnel reports give you visibility into SMS activity, lead sources, agent performance, appointments, and Google reviews — all filterable by date. - [SMS Activity Report: Message Volume and Response Rates](https://docs.dealerfunnel.com/reports/sms-activity.md): The SMS Activity report tracks outbound and inbound message counts, response rates, and per-agent SMS activity across any date range. - [User Stats Report: Track Agent Performance and Activity](https://docs.dealerfunnel.com/reports/user-stats.md): The User Stats report shows per-agent metrics including messages sent, response time, leads worked, appointments set, and status changes. ## Optional - [Help](https://dealerfunnel.com)